Terms of service

Last updated: [DD/MM/AAAA]

1. Purpose

These terms govern the engagement of the implementation service for a conversational artificial intelligence agent for appointment management, provided by [Razón social], tax ID (NIF) [B-00000000] (hereinafter, "Atendiva"), to businesses that operate on appointments, bookings, or quotes.

2. Description of the service

Atendiva implements and trains an AI agent using the client's actual business documentation, which handles appointment and quote inquiries on WhatsApp and on the website: it checks real openings on the calendar, books, confirms, reminds, and escalates to a person when the conversation requires it. The exact scope of each implementation is detailed in the proposal or quote accepted by the client before the project begins.

3. Plans and pricing

The prices in effect as of the date of this publication, excluding VAT, are as follows; any change will be communicated before contracting and does not affect contracts already signed:

Atendiva limits its operating capacity to a maximum of six new implementations per month, so the project start date is subject to availability.

4. Implementation timeline

The estimated setup time is 14 business days from the initial context session, provided the client supplies the necessary documentation and access (WhatsApp Business API, calendar, content) on time. Delays attributable to the client in delivering this information extend the timeline accordingly.

5. 60/30 guarantee

If, 30 calendar days after go-live, the agent does not resolve at least 60% of real conversations measured during that period without human intervention, Atendiva will continue adjusting the system at no additional charge until that percentage is reached, or will refund the full implementation fee, handing over to the client the knowledge base that was generated.

6. Duration and cancellation of the service

The service is billed monthly with no minimum commitment. The client may cancel at any time by giving 30 days' written notice to hola@atendiva.com. Upon termination of the relationship, Atendiva delivers to the client the knowledge base and the conversation history in exportable format.

7. Client obligations

• Provide accurate, complete, and up-to-date information about its business, prices, and terms to train the agent.
• Keep the WhatsApp Business number, calendar, and other necessary access operational and with the corresponding permissions.
• Review and validate the agent's responses during the testing period.
• Pay the monthly fee within the agreed timeframe.

8. Ownership of data

The WhatsApp number, calendar, and end-customer data always remain the property of the client. The knowledge base trained during implementation is delivered in exportable format upon cancellation, without the client needing to justify the reason.

9. Liability

Atendiva is responsible for the proper provision of the service in accordance with the agreed terms and the guarantee described in clause 5. Atendiva is not liable for damages arising from incorrect or outdated information provided by the client, from business decisions made based on conversations handled by the agent, or from interruptions of third-party services (WhatsApp/Meta, calendar providers, hosting) beyond its control.

10. Data protection

The processing of personal data arising from the provision of the service is governed by the privacy policy and, where applicable, by the data processing agreement signed between the parties in accordance with article 28 of the GDPR.

11. Amendment of these terms

Atendiva may update these terms to adapt them to regulatory or service changes. Amendments do not affect contracts already signed unless the client expressly accepts the new terms.

12. Applicable law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals of [localidad, provincia], unless consumer protection regulations establish a different, mandatory jurisdiction.